Privacy policy

Privacy Policy

Last updated: November 12, 2026

Welcome to Wavyn ("Wavyn", "we", "us" or "our"). We operate the online store at wavyn.shop, including all related information, content, features, tools, products and services (together, the "Services"). Our store is powered by Shopify.

Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have when you visit our website, buy from us, see our ads, or contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include anonymous or de-identified information. Depending on how you interact with us, we may collect:

  • Contact details: name, shipping address, billing address, phone number and email address.
  • Order and transaction information: products you view, add to your cart or buy, order number, order value, discount codes used, returns, exchanges and refunds.
  • Payment information: payments are handled by secure, PCI-compliant payment processors (such as Shopify Payments, PayPal, Apple Pay or Google Pay). We never see or store your full card number. We only receive limited details such as the card type, the last four digits and the payment confirmation.
  • Account information: if you create an account: your login details, preferences and order history.
  • Communications: messages you send to our customer support by email, chat or contact form, and your reviews or survey answers.
  • Marketing preferences: whether you subscribed to our emails or text messages (SMS), and how you interact with them.
  • Device and usage information: IP address, browser type, device type, operating system, approximate location (city/region based on IP), pages visited, time spent, links clicked, the ad or website that referred you, and other information collected through cookies and similar technologies.

We do not knowingly collect sensitive personal information (such as health data, precise geolocation, racial or ethnic origin, or government ID numbers).

2. How We Collect Your Information

  • Directly from you: when you place an order, create an account, subscribe to our emails or SMS, enter a giveaway, leave a review or contact us.
  • Automatically: when you browse our website, through cookies, pixels, tags and similar technologies (see Section 5).
  • From service providers and partners: such as Shopify, our payment processors, shipping and fulfillment partners, and our advertising partners (for example, Meta, when you interact with one of our ads on Facebook or Instagram).

3. How We Use Your Information

  • To process and deliver your orders: confirming your purchase, processing payment, shipping your products, sending order and shipping updates, and handling returns, exchanges and refunds.
  • To provide customer support: answering your questions and solving any issue with your order.
  • To run and improve our store: understanding how visitors use our website, fixing errors, improving our products, pages and checkout.
  • Marketing and advertising: sending you promotional emails or text messages if you subscribed, and showing you relevant ads on other websites and social media platforms (such as Facebook and Instagram), including ads based on products you viewed or added to your cart, and measuring how well our ads perform.
  • Security and fraud prevention: detecting and preventing fraudulent orders, payment fraud, abuse and other illegal activity, and protecting our customers and our business.
  • Legal compliance: keeping records required by tax and accounting laws, responding to lawful requests, and enforcing our terms and policies.

4. How We Share Your Information

We do not sell your personal information for money. We only share it in the following situations:

  • Shopify: our e-commerce platform, which hosts our store and processes data on our behalf.
  • Payment processors: to securely process your payment.
  • Shipping and fulfillment partners: suppliers, warehouses and carriers who prepare and deliver your order. They receive only what they need (such as your name, shipping address and phone number).
  • Service providers: companies that help us run our business, such as email and SMS marketing tools, customer support software, analytics, review apps and cloud storage. They may only use your information to provide services to us.
  • Advertising and analytics partners: such as Meta (Facebook and Instagram), Google and TikTok, through tools like the Meta Pixel and Conversions API. This helps us measure our ads and show relevant ads to you and to people similar to our customers. Under some US state laws, this may be considered "sharing" for targeted advertising. You can opt out at any time (see Section 8).
  • Legal reasons: when required by law, to respond to a subpoena or court order, to protect our rights, property or safety, or those of our customers or others.
  • Business transfers: if our business is sold, merged or reorganized, your information may be transferred as part of that transaction.
  • With your consent: in any other case where you ask us to or agree to it.

5. Cookies, Pixels and Tracking Technologies

We and our partners use cookies, pixels, tags and similar technologies to:

  • Make our website work (for example, remember what is in your cart);
  • Remember your preferences;
  • Understand how visitors use our store (analytics);
  • Measure the performance of our ads and show you relevant ads (advertising).

You can control cookies through your browser settings and, where available, through the cookie banner on our website. Blocking some cookies may affect how the store works (for example, your cart or checkout). You can also manage ad preferences directly in your Facebook, Instagram, Google or TikTok account settings, and learn more about interest-based advertising at optout.aboutads.info.

6. Email and SMS Marketing

If you subscribe, we may send you promotional emails and/or text messages about our products, offers and discounts. Message frequency varies. Message and data rates may apply for SMS. Consent to receive marketing messages is never a condition of purchase.

  • Email: click "Unsubscribe" at the bottom of any marketing email.
  • SMS: reply STOP to any text message to unsubscribe, or HELP for help.

Even if you unsubscribe, we will still send you important non-promotional messages about your orders (such as order confirmations and shipping updates).

7. Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Shopify may also use information about your interactions with our store and other merchants to provide certain enhanced features. In those cases, Shopify is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

8. Your Privacy Rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other US states, the European Economic Area and the United Kingdom), you may have some or all of the following rights:

  • Right to know / access: ask what personal information we hold about you and receive a copy.
  • Right to delete: ask us to delete your personal information.
  • Right to correct: ask us to correct inaccurate information.
  • Right to portability: receive your information in a portable format.
  • Right to opt out of "sale", "sharing" or targeted advertising: you can opt out here. If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a valid opt-out request for that browser and device (and for your account, if we can link it). Other than GPC, we do not respond to "Do Not Track" signals.
  • Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.
  • Right to appeal: if we decline your request, you can appeal our decision by replying to our response.

To exercise any of these rights, email us at support@wavyn.shop. We may need to verify your identity before processing your request. You may also use an authorized agent; we may ask for proof that they are authorized to act on your behalf. We will respond within the time required by applicable law, and we will never discriminate against you for exercising your rights (for example, by charging you different prices).

9. How Long We Keep Your Information

We keep your personal information only as long as needed for the purposes described in this policy: for example, to fulfill your orders, provide support, maintain your account, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete or anonymize it.

10. How We Protect Your Information

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS/SSL) connections and secure, PCI-compliant payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Please keep your account password private and do not send sensitive information to us through unsecured channels.

11. Children's Privacy

Our Services are not directed to children under 13 (or the age of majority where you live), and we do not knowingly collect their personal information. We do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. International Transfers

We and our service providers may store and process your information in countries other than the one you live in, including the United States. These countries may have different data protection laws. When we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country provides an adequate level of protection.

13. Third-Party Websites and Platforms

Our website and ads may contain links to third-party websites or platforms (such as social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing information with them. Anything you post publicly (for example, comments on our social media ads) may be visible to others.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will post the updated version on this page and change the "Last updated" date above. If the changes are significant, we will provide additional notice as required by law.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you want to exercise your privacy rights, please contact us:

We usually reply within 24 to 48 hours (Monday to Friday).