Shipping policy

Shipping Policy

Last updated: November 12, 2026

Thank you for shopping with Wavyn! Here is everything you need to know about how and when your order will arrive.

🚚 Free Shipping in the United States

We offer FREE standard shipping on all orders delivered within the United States. No minimum order required.

⏱️ Delivery Time

Your order will arrive within 5 to 10 business days after it is placed.

  • Order processing: after you place your order, we prepare it, quality-check it and hand it to our shipping partner. This is usually done within 1 to 2 business days. Orders placed on weekends or public holidays are processed the next business day.
  • Transit: once shipped, your package travels to your address. The 5 to 10 business day estimate includes processing and transit.

Business days are Monday to Friday, excluding US public holidays. During peak periods (such as Black Friday, Cyber Monday and the holiday season), high demand or carrier delays may add a few extra days. We will always do our best to get your order to you as fast as possible.

πŸ“¦ Order Tracking

As soon as your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link. Please note that tracking information can take 24 to 72 hours to show updates after the label is created.

Did not receive your tracking email? Check your spam or promotions folder, or contact us at support@wavyn.shop with your order number.

πŸ“ Where We Ship

We currently ship to addresses in the United States, including P.O. boxes. For any other destination, please contact us at support@wavyn.shop before placing your order.

🏠 Shipping Address

Please make sure your shipping address is complete and correct at checkout (street, apartment or suite number, city, state and ZIP code).

  • If you notice a mistake, email us as soon as possible at support@wavyn.shop. We can update the address as long as your order has not shipped yet.
  • We are not responsible for packages delivered to an incorrect or incomplete address entered by the customer. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment (additional shipping costs may apply).

❓ Late, Lost or Stolen Packages

  • Late order: if your order has not arrived within 10 business days, please contact us. We will check the tracking with the carrier and keep you updated.
  • Marked as delivered but not received: please check around your property, with neighbors, your building's mailroom or front desk, and wait 24 to 48 hours (carriers sometimes mark packages as delivered early). If you still cannot find it, contact us and we will open an investigation with the carrier.
  • Lost in transit: if the carrier confirms that your package is lost, we will send you a replacement or a full refund, at no cost to you.

πŸ’₯ Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please email us at support@wavyn.shop within 7 days of delivery with your order number and photos of the item and package. We will send you a replacement or a refund, according to our Refund Policy.

πŸ“¦ Multiple Items

If you order several lights (for example, a 2, 3 or 5-light bundle), your items may arrive in one package or in separate packages, sometimes on different days. If your order arrives in several packages, you will receive tracking information for each one.

βœ‰οΈ Contact Us

Questions about your shipment? We are here to help:

We usually reply within 24 to 48 hours (Monday to Friday).