Refund policy

Return & Refund Policy

Last updated: November 12, 2026

At Wavyn, we want you to love your lights. If something isn't right, we're here to help. This policy explains how returns, exchanges and refunds work.

✅ 30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it: unused or lightly tested, clean, undamaged, with no missing parts;
  • It must be returned with all included accessories (USB cable, magnetic and adhesive plates, manual) and, if possible, in its original packaging;
  • You must provide your order number or proof of purchase.

📝 How to Start a Return

  1. Email us at support@wavyn.shop with your order number, the item(s) you want to return and the reason for the return.
  2. Our team will reply within 24 to 48 hours (Monday to Friday) with your return authorization and return instructions, including the return address.
  3. Pack the item securely and ship it back using a trackable shipping method. Please send us the tracking number.

Important: please do not send any item back without contacting us first. Packages sent without a return authorization, or to an address other than the one we provide, cannot be accepted or refunded.

💰 Return Shipping Costs

  • Damaged, defective or incorrect item: we cover the cost. In most cases, we simply send you a replacement, and you may not even need to send the item back.
  • Change of mind (you no longer want the item, ordered the wrong quantity, etc.): return shipping costs are paid by the customer. Original shipping was free and is not deducted from your refund.

💥 Damaged, Defective or Wrong Item

We carefully check every order, but if your item arrives damaged, defective, or is not what you ordered, please contact us at support@wavyn.shop within 7 days of delivery with:

  • Your order number;
  • Clear photos or a short video of the issue (and of the package, if it was damaged in transit).

Once confirmed, we will send you a free replacement or a full refund, whichever you prefer.

If a light stops working properly within the 30-day return period under normal use, contact us and we will troubleshoot with you, then replace or refund it if needed.

💳 Refunds

  • Once we receive and inspect your return, we will email you to confirm whether your refund is approved.
  • Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement.
  • If you bought a bundle (for example, 2, 3 or 5 lights) and return only part of it, your refund will be calculated based on the price you actually paid per item after the bundle discount. Promotional prices are not recalculated.
  • Haven't received your refund after 10 business days? First check with your bank, then contact us at support@wavyn.shop.

🔄 Exchanges

Want a different size or color? The fastest way is to contact us at support@wavyn.shop. We will help you arrange an exchange, subject to availability. Exchanges for change of mind follow the same conditions as returns (30 days, item in original condition, return shipping paid by the customer).

❌ Non-Returnable Cases

We cannot accept returns or issue refunds for:

  • Items returned more than 30 days after delivery;
  • Items damaged by misuse, accidents, water exposure, modification, incorrect charging or failure to follow the instructions;
  • Items with missing parts or accessories (unless the item arrived that way);
  • Gift cards, if applicable;
  • Items not purchased from wavyn.shop.

Note: used adhesive plates are a normal part of installation. They do not prevent a return. Just send the light back with its plate.

🚫 Order Cancellations

Changed your mind right after ordering? You can request a cancellation by emailing support@wavyn.shop within 12 hours of placing your order. If your order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

📦 Lost Packages

If your package is confirmed lost by the carrier, we will send you a replacement or a full refund at no extra cost. See our Shipping Policy for more details.

✉️ Contact Us

Any question about returns, exchanges or refunds? We are happy to help:

We usually reply within 24 to 48 hours (Monday to Friday).